FAQs

Are the bottles dishwasher safe?

No.
It's unlikely, but a dishwasher may damage the powder coat finish on your Wombat Bottle.
We recommend cleaning you Wombat Bottle in the kitchen sink, using a soft, non-abrasive sponge

How does the no-risk guarantee work?

If you aren't satisfied with your Wombat Bottle, we'll give you your money back and you can keep the bottle.

That's how confident we are that you're going to love Wombat Bottles.

All we ask is for some feedback on why you aren't happy so we can work to improve our products.

Send us a quick EMAIL to let us know you want a refund so we can reply with instructions.

We also need to add some conditions to this policy, otherwise someone could technically order hundreds of bottles and get them all for free. So, we limit the policy to 2 bottles per person/order.

If you order 2 bottles and are not satisfied: we'll refund you for both bottles and you can keep them both.

If you order 3 or more and are not satisfied: We'll refund you for 2 bottles and you can keep them all. Alternatively, you can return them all for a refund on them all.

We've tried to keep it simple, but if you have questions please email us at support@wombatbottles.com

How long does shipping take?

We dispatch orders daily from Melbourne. It's most likely your order will be dispatched with Australia Post 1/2 days after you place it.

Once Australia Post are in control, a Standard Domestic Delivery will usually take 1-4 days, depending on your location. You can visit this Australia Post page to calculate based on your location.

Where are the bottles made?

We work with a manufacturing partner in China to build the bottles. An Australian based freight company then imports them to our warehouse in Melbourne.

A few notes on that:

We work directly with our manufacturing partner, not through a broker.

Our manufacturing partner has been in business for almost 20 years.

Our manufacturing partner has passed a number of workplace audits including independent audits from company’s such as Walmart and Starbucks. We take a lot of confidence from these audits in particular, given how much importance both of those companies put on social implications of their business.

Our manufacturing partner is WCA compliant (Workplace Conditions Audit by Intertek) and BCSI compliant (Business Social Compliance Initiative).

If you have any further questions on this, please just ask - support@wombatbottles.com

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