FAQ

How Does The Money Back Guarantee Work?

If you aren't satisfied with your Wombat Bottle, we'll give you your money back and you can keep the bottle. That's how confident we are that you're going to love Wombat Bottles. We'll even refund your postage costs. 100%. 

All we ask is for some feedback on why you aren't happy so we can work to improve our products.

Send us a quick EMAIL to let us know you want a refund so we can reply with instructions.

We also need to add some conditions to this policy, otherwise someone could technically order hundreds of bottles and get them all for free. So, we limit the policy to 2 bottles per person/order.

If you order 2 bottles and are not satisfied: we'll refund you for both bottles and you can keep them both.

If you order 3 or more and are not satisfied: We'll refund you for 2 bottles and you can keep them all. Alternatively, you can return them all for a refund on them all.

We've tried to keep it simple, but if you have questions please email us at support@wombatbottles.com

 

How Long Will My Order Take?

We dispatch orders daily from Melbourne. It's most likely your order will be dispatched with Australia Post 1/2 days after you place it.

Once Australia Post are in control, a Standard Domestic Delivery will usually take 1-4 days, depending on your location. You can visit this Australia Post page to calculate based on your location.

 

Are The Bottles Dishwasher Safe?

No.

A dishwasher may damage your Wombat Bottle and may strip away the Power Coat finish.

We only recommend washing Wombat Bottles in your kitchen sink, using a soft, non-abrasive sponge. 

 

Where Are Wombat Bottles Manufactured?

Wombat Bottles™ is a 100% Australian Owned Brand. All logos, colour selections, custom designs and prototype tests are done in Victoria. The bottles are then manufactured in China and imported by our Australian based freight partner. All our products are warehoused in Melbourne and delivered to you by Australia Post.

We work directly with the manufacturing factory China. The factory has been in business for almost 20 years and have passed a number of workplace audits including independent audits from company’s such as Walmart and Starbucks. The factory is also WCA compliant (Workplace Conditions Audit by Intertek) and BCSI compliant (Business Social Compliance Initiative).

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